Privacy Policy for Recall Academy

Effective Date: 20 August 2024

Recall Academy (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://recallacademy.com, use our services, or interact with us in any way.

If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

1. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

Name, email address, phone number, billing/shipping address.
Payment information (processed securely by third-party providers; we do not store full card details).
Account credentials (if you create an account).
Any information you provide when contacting us (via forms, email, live chat).

b. Automatically Collected Information

IP address, browser type, device information, operating system.
Pages visited, time spent on pages, clicks, referring/exit pages.
Cookies, tracking pixels, and similar technologies.

c. Sensitive Information

We generally do not request or process sensitive personal data (e.g., health data, race, religion). If you voluntarily provide such information, you consent to its processing.

2. How We Use Your Information

We use your information for purposes including:

To provide, operate, and improve our website and services.
To process payments and deliver purchased products/services.
To communicate with you (support, updates, marketing, newsletters).
To personalize your learning experience and recommendations.
To comply with legal obligations (tax, accounting, regulatory).
To detect, prevent, and investigate fraud or security issues.

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or UK, we process your personal data under the following legal bases:

Consent – When you opt-in to marketing or cookies.
Contractual necessity – To provide services you request (e.g., course access).
Legal obligation – To meet regulatory/tax/legal requirements.
Legitimate interest – To improve services, prevent fraud, ensure security.

4. How We Share Information

We do not sell your personal data. We may share information with:

Service providers (payment processors, hosting, analytics, email platforms).
Business partners (if collaborating on joint events or courses).
Legal authorities if required by law or to protect rights/security.
Successors in the event of a merger, acquisition, or sale of assets.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Improve user experience and site performance.
Remember your preferences and settings.
Deliver personalized content and ads (with consent where required).

You can manage or disable cookies in your browser settings. In the EU/UK, you will see a cookie consent banner in compliance with GDPR/PECR.

6. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this Policy or as required by law (e.g., tax records). After that, we securely delete or anonymize the data.

7. Data Security

We use appropriate technical, organizational, and administrative safeguards (SSL encryption, restricted access, firewalls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers

If you access our website from outside [Insert your country], your information may be transferred and processed in countries where privacy laws may not be as strict. We use safeguards such as Standard Contractual Clauses (SCCs) where applicable.

9. Your Privacy Rights

Depending on your location, you may have the following rights:

Under GDPR (EU/UK):

Access, correct, or delete your personal data.
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Lodge a complaint with a supervisory authority.

Under CCPA/CPRA (California):

Know what data we collect and how it’s used.
Request deletion of your personal data.
Opt-out of the “sale or sharing” of personal information (we do not sell personal data).
Non-discrimination for exercising rights.

Children’s Privacy (COPPA/GDPR-K):

Recall Academy does not knowingly collect information from children under 13 (US) or under 16 (EU). If you believe we have collected such information, contact us and we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top will reflect the latest revision. Changes will take effect when posted.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

📧 Email: [Insert official privacy email, e.g., contact@recallacademy.com]